32 takabet Privacy Policy

32 takabet collects personal data through several channels: directly from you when you register an account or interact with our services; automatically through your use of the platform; and, in limited circumstances, from trusted third-party service providers. Below is a full breakdown of the categories of data we may collect.

Registration & Account Data

When you create a 32 takabet account, you provide us with information that is necessary to establish and maintain your player profile. This includes:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (required to verify that you meet the 18+ age requirement).
• Email address and mobile phone number registered in Bangladesh.
• Residential address in Bangladesh.
• Preferred username and account password (passwords are stored in hashed form — we never store plain-text passwords).

Identity Verification (KYC) Data

As part of our Know Your Customer process, we may request and retain copies of identity documents including your National ID card, passport, or driving licence, as well as proof-of-address documents such as a recent utility bill or bank statement. These documents are used solely for verification purposes and are stored securely in accordance with the retention periods described in Section 5.

Financial & Transaction Data

To process deposits and withdrawals in BDT, we collect information about the payment methods you use, including your bKash, Nagad, Rocket, or Upay mobile wallet numbers; bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank transfers; and card details where Visa or Mastercard payments are used. We record all transaction histories including deposit amounts, withdrawal requests, bonus credits, and game wagers for account management, fraud prevention, and regulatory compliance purposes.

Usage & Platform Activity Data

When you use the 32 takabet platform, we automatically collect technical and behavioural data including:

• IP address, device type, operating system, and browser type.
• Pages visited, games played, session duration, and in-game actions.
• Login timestamps and geographic location data derived from your IP address.
• Referral source (how you arrived at the 32 takabet website).

Communications Data

If you contact our customer support team via live chat, email, or any other channel, we retain records of that correspondence. This includes the content of your messages, the date and time of contact, and the resolution outcome. These records enable us to provide consistent support and are used for staff training and quality assurance purposes.

Data Category	Examples	Legal Basis for Processing
Registration Data	Name, email, date of birth, address	Contract performance; legal obligation (KYC)
KYC Documents	National ID, passport, utility bill	Legal obligation; fraud prevention
Financial Data	bKash number, bank account, card details	Contract performance; legal obligation
Usage Data	IP address, game history, session logs	Legitimate interests; responsible gaming compliance
Communications	Support chat logs, email correspondence	Legitimate interests; contract performance
Cookie Data	Session cookies, analytics identifiers	Consent; legitimate interests

The following categories of third parties may receive your personal data in the circumstances described:

Payment Service Providers

To process your deposits and withdrawals in BDT, we share the minimum necessary financial data with our payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. These providers receive only the data required to execute your specific transaction. Each payment partner operates under its own privacy policy and is independently responsible for the data it processes on its own systems.

Game Content Providers

Games on the 32 takabet platform are supplied by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. When you play a game, certain technical data (such as session identifiers and game outcome data) is exchanged with the relevant provider's platform to enable game functionality, calculate results, and settle wagers accurately. Game providers do not receive your full personal profile or financial account details.

Identity Verification Services

Where we use third-party KYC verification technology to assist with age and identity checks, the minimum necessary identity data is shared with that provider under strict contractual confidentiality obligations. Verified status is returned to 32 takabet; detailed document data is not retained by 32 takabet beyond the period required for the verification process.

Legal & Regulatory Disclosures

32 takabet may be required to disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities in Bangladesh where we are legally required to do so — for example, in connection with an investigation into financial crime, fraud, or money laundering. Such disclosures will be made only to the extent required by applicable law and will be documented in our internal compliance records.

Business Transfers

In the event that 32 takabet undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, you will be notified via email or a prominent notice on the 32 takabet platform prior to your data becoming subject to a different privacy policy.

Security Measures

32 takabet implements a layered approach to data security that is proportionate to the sensitivity of the data we hold. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols, ensuring that your login credentials, payment information, and personal data cannot be intercepted in transit.
• Password Hashing: Account passwords are never stored in plain text. All passwords are processed through a secure one-way hashing algorithm before storage, meaning that even 32 takabet staff cannot read your password.
• Access Controls: Access to personal data within 32 takabet's operational systems is restricted on a strict need-to-know basis. Only staff whose job function requires access to specific data categories are authorised to view or process that data.
• Fraud Monitoring: Automated systems continuously monitor account activity for indicators of unauthorised access, unusual login locations, and suspicious transaction patterns, generating alerts that are reviewed by our security team.
• Secure Infrastructure: The 32 takabet platform is hosted on infrastructure that meets recognised security standards, with regular security assessments conducted to identify and address vulnerabilities.

While 32 takabet takes all reasonable and practicable steps to protect your personal data, no online platform can guarantee absolute security against all threats. You are also responsible for maintaining the security of your own account credentials and should contact our support team immediately if you suspect unauthorised access to your account.

Data Retention Periods

We retain personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

Data Category	Retention Period	Reason
Account Registration Data	Duration of account + 5 years after closure	Legal obligation; dispute resolution
KYC Documents	5 years from date of verification	Regulatory compliance; fraud prevention
Transaction Records	7 years from transaction date	Financial record-keeping obligations
Support Communications	3 years from date of last contact	Quality assurance; dispute reference
Usage & Analytics Data	24 months (anonymised thereafter)	Platform improvement; responsible gaming monitoring
Marketing Consent Records	Until consent withdrawn + 3 years	Proof of consent for compliance purposes

Upon expiry of the applicable retention period, personal data is either securely deleted from our systems or anonymised in a manner that renders it incapable of being re-linked to an individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

Age Verification Process

32 takabet requires all new players to confirm at registration that they are 18 years of age or older. This declaration is a binding representation. To support this, 32 takabet operates a KYC age verification process under which we may request photographic identification at any stage, including before processing a player's first withdrawal. Documents accepted for age verification include a Bangladesh National ID card, passport, or other government-issued photo identification that clearly shows the player's date of birth.

Parental Guidance

32 takabet encourages parents and guardians to make use of internet filtering and parental control tools to prevent minors from accessing online gaming platforms. If you believe a minor in your household has accessed or registered on the 32 takabet platform, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action without delay.

Data Collected Prior to Verified Age

If it is established that personal data was collected from a person under the age of 18, that data will be permanently deleted from our systems within 72 hours of confirmation, except where retention is required by applicable law in connection with the investigation of the underage access incident itself. Any deposits made by an underage player will be returned in accordance with our standard procedures and applicable law.